FREQUENTLY ASKED QUESTIONS - FAQ
Q: Do you ship internationally?
Not yet, but we are looking forward to shipping outside of the United States soon!
Q: What is your return policy?
Our complete return policy is available on checkout.
Q: Do you have any sugar-free products?
We do not offer sugar-free desserts at this time, although it’s definitely on our radar to create these options in the future.
Q: Are any of your products vegan?
We do not offer any vegan products at this time; so sorry about that!
Q: Are any of your products kosher/gluten-free?
Yes, all of our Gelato and Hot Chocolate mixes are Kosher AND gluten-free.
Q: How should your products be stored?
All of our products should be stored in a cool, dry, and easily accessible place.
Q: Am I able to set-up a wholesale account with you?
We’re always open to partnerships. Please reach out to customersupport@
experiencefranzese.com if you’re interested in selling Franzese!