FREQUENTLY ASKED QUESTIONS - FAQ

Q: Do you ship internationally?

Not yet, but we are looking forward to shipping outside of the United States soon!

Q: What is your return policy?

Our complete return policy is available on checkout.

Q: Do you have any sugar-free products?

We do not offer sugar-free desserts at this time, although it’s definitely on our radar to create these options in the future.

Q: Are any of your products vegan?

We do not offer any vegan products at this time; so sorry about that!

Q: Are any of your products kosher/gluten-free?

Yes, all of our Gelato and Hot Chocolate mixes are Kosher AND gluten-free.

Q: How should your products be stored?

All of our products should be stored in a cool, dry, and easily accessible place.

Q: Am I able to set-up a wholesale account with you?

We’re always open to partnerships. Please reach out to customersupport@experiencefranzese.com if you’re interested in selling Franzese!